Customer Care

Customers have a 30 day grace period for core returns. Customer will be contacted if core is not returned within the grace period and will be invoiced on the 31st day.

Credit for cores received after the 30 day grace period will be discounted by 25% if received within 60 days of invoice date. Cores received after 60 days of invoice date will be discounted 50%. The core return must be identical in part number and manufacturer for proper core credit. There will be no core refund issued if a returned core is not in repairable condition. Exchanges sold as Standard Pricing and not Flat Rate are subject to back bill. If a Standard Pricing returned core requires replacement parts that are above and beyond standard repair/overhaul, the core refund will be pro-rated accordingly.

Exchanges sold as Standard Pricing are subject to back bill. If a Standard Pricing returned core requires replacement parts that are above and beyond standard repair/overhaul, the core refund will be pro-rated accordingly. Core return must be identical P/N and manufacturer with no physical damage.

Flat rate exchange pricing removes the possibility of back bill as long as the core return is identical P/N and manufacturer with no physical damage.

Please complete the core return tag supplied with your exchange part so we may process your core refund/credit as quickly as possible. If you do not have the core return tag, please contact us for return instructions. When returning cores for a refund or credit customers are responsible for all shipping fees, duties, and taxes. You can expect your core refund/credit to be processed as quickly as possible after we receive your core return.

Aircraft Accessories International warrants that all current Repaired or Overhauled Accessories shall be free from defects in material and workmanship under normal use and service in accordance to the following:

New Manufactured or Manufacturer Overhauled Accessories — OEM Warranty

Overhauled Accessories — 1 year or 300 Hours; whichever comes first.

The warranty period begins from the date of installation into the aircraft and such installation shall not exceed 1 year from the sale date, hence the warranty period will be reduced by the corresponding days greater than 1 year.

At the time of installation, the installing agency assumes all liabilities for the proper installation and operation of Accessory.

The duration of this Warranty shall be for the unused portion of the original warranty period. Any replacement unit or repair of the original unit, shall not establish a new warranty period.

Accessories must be returned to Aircraft Accessories International within 30 days of product failure date and must be accompanied by a written explanation of failure/complaint and Accessory’s FAA Form 8130-3.

Accessories must not be disassembled, repaired, altered, subjected to misuse, accident, alteration or improper installation. Normal wear of service items shall not be considered defects under this warranty.

The sole responsibility and liability of Aircraft Accessories International and your exclusive remedy under this claim arising out of, connected with, or resulting from, this sale or the performance or breach of any condition or warranty there under or from the delivery, or use of the product shall be the repair of, or replacement, or credit for the defective accessory at Aircraft Accessories International option.

In no event, whether as a breach of contract, warranty, tort (including negligence) or otherwise, shall Aircraft Accessories International be liable for any special, consequential, incidental, or penal damages or expenses, including, but not limited to, the cost of removal and replacement of the accessory, loss of associated equipment, damage to associated equipment, cost of capital, cost of substitute products, cost of troubleshooting, facilities, or services, down time, or cost of claims of third parties for such damages or expenses.

Customer will be responsible for in-bound freight charges associated with the unit’s return to Aircraft Accessories International for warranty evaluation. If warranty is granted, Aircraft Accessories International will return the accessory at our expense using same method of shipment as original purchase.